Privacy Policy mb8my

1. Acceptance of Privacy Policy

This Privacy Policy is an agreement between you ("User", "Member") and mb8my ("Company", "We", "Platform"). By registering an account, accessing or using any service provided by mb8my, you acknowledge that you have read, understood and agree to the terms outlined in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you are advised not to use mb8my services. Continued use of this platform after any amendment to this Privacy Policy is taken as your acceptance of those changes.

2. Information We Collect

mb8my collects various categories of information from users in order to provide efficient, secure and responsible services. The information collected falls into two main categories:

A. Information You Provide Directly

• Full name as shown on your identity card (MyKad) or other valid identification document
• Date of birth for age verification purposes (21 years and above)
• Identity card number (MyKad) or passport number
• An active and reachable email address
• Mobile phone number registered in Malaysia
• Full current residential address
• Payment method information including e-wallet details (Touch 'n Go eWallet, DuitNow, Boost, ShopeePay) and FPX bank account
• Account password stored in encrypted format

B. Information Collected Automatically

• IP address of your device when accessing the mb8my platform
• Device type, operating system and web browser version used
• General location data based on IP address (not precise GPS location)
• Gaming activity records, betting history and financial transactions
• Login session time and duration on the platform
• Cookies and session tracking technologies to improve user experience

3. Purpose of Data Use

Personal information collected by mb8my is used solely for legitimate purposes, including:

4. Sharing Information with Third Parties

mb8my practises strict confidentiality. We do not sell, rent, disclose or transfer your personal information to any third party except in the circumstances stated below:

• Payment Service Providers: To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), the required transaction information is shared with approved and authorised payment processors.
• Game Software Providers: Game providers working with mb8my may receive limited user IDs and game records for technical maintenance and security purposes.
• Regulatory Authorities: mb8my, operating under international licensing, is required to disclose certain information to regulatory authorities when lawfully requested in accordance with applicable laws.
• Law Enforcement Agencies: If required by a court order, writ or other valid legal process, mb8my will disclose relevant information to the relevant authorities.
• Business Transfers: In the event of a merger, acquisition or sale of company assets, user data may be transferred as part of that transaction, subject to equivalent confidentiality protections.

In all of the above situations, mb8my ensures that the relevant third parties are bound by equivalent confidentiality obligations and use the data only for the specified purpose.

5. Data Security and Protection

mb8my continuously invests in cybersecurity infrastructure to ensure user personal data remains secure at all times. The security measures we implement include:

• SSL/TLS encryption for all communication between the user's browser and mb8my servers
• Use of industry-standard encryption protocols for storing passwords and sensitive data
• Layered firewalls and intrusion detection systems operating continuously
• Regular security audits conducted by qualified independent auditors
• Role-based access control (RBAC) for internal staff
• Real-time account activity monitoring to detect suspicious patterns
• Established and tested security incident response procedures

While we take every reasonable step to protect your data, no system can guarantee absolute security. We encourage you to play your part in protecting your account by using a strong password and not sharing your login details with anyone.

6. Cookies and Tracking Technologies

mb8my uses cookies and similar session tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you access the mb8my website.

Types of Cookies Used:

• Essential Cookies: Required for basic platform functions such as login verification and session security. Without these cookies, mb8my services cannot function properly.
• Preference Cookies: Store user settings such as preferred language and display preferences to make future use easier.
• Analytics Cookies: Help us understand how users interact with the platform for improvement purposes. This data is collected anonymously.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorised access to user accounts.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and experience of using the mb8my platform.

7. User Rights

As a user of the mb8my platform, you have the following rights regarding your personal information. mb8my is committed to ensuring these rights can be exercised easily and in a timely manner:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any personal information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information, subject to legal and regulatory obligations we are bound by.
• Right to Restriction of Processing: You have the right to request that we limit the processing of your data in certain circumstances, such as while your objection is being considered.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time without affecting the lawfulness of processing carried out before that withdrawal.

To exercise any of the rights above, please contact the mb8my customer support team via 24/7 live chat or email. We aim to process every request within a reasonable time.

8. Data Retention

mb8my retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we may still retain certain information for periods required by applicable laws and regulatory requirements.

Financial transaction data and KYC records are retained in accordance with applicable anti-money laundering and counter-terrorism financing legal requirements. Customer support communication records are retained for reference and service improvement purposes. Once the specified retention period ends, the data will be securely deleted or anonymised.

9. Changes to This Privacy Policy

mb8my reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes made will take effect immediately upon publication on the mb8my website.

We will notify users of significant changes via in-platform notifications or through the registered email address. The latest update date will always be displayed at the top of this page. Your continued use of the mb8my platform after any changes to this Privacy Policy constitutes your acceptance of the updated version.

10. Contact Us

If you have any questions, concerns or enquiries regarding the mb8my Privacy Policy, or wish to exercise any of the user rights described in this document, please contact our team through the following channels:

• 24/7 Live Chat: Available directly within the mb8my platform in Malay and English
• Email: [email protected]

The mb8my customer support team operates 24 hours a day, 7 days a week and is ready to assist you in Malay and English. We aim to respond to every privacy-related enquiry thoroughly and professionally.

For complaints or enquiries related to data management that require further attention, please state "Privacy Policy Enquiry" in the subject line of your message so it can be directed to the relevant team more quickly.